topic Re: Referral code in Get Support

Referral code

Pete973 — Mon, 26 Jun 2023 15:34:48 GMT

I just joined Public mobile a couple days ago. I'm helping my wife switch to Public mobile today as well and have tried to enter my referral code but keep getting a message that there's a referral code error. Is there something I'm missing, like possibly a restriction on using the referral code for someone in the same household??

Re: Referral code

dust2dust — Mon, 26 Jun 2023 15:36:21 GMT

Watch carefully for ohs and zeros etc.

Re: Referral code

Handy1 — Mon, 26 Jun 2023 15:37:10 GMT

@Pete973 You can always have her reach out to support and apply the code afterwards too

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referral code

softech — Mon, 26 Jun 2023 15:37:13 GMT

@Pete973 no restriction. just login to your own My Account and get the Referral code from the Overview page. Make sure you didn't get mixed up with 0 or O or so

Worst case, you can still activate for your wife first. Then ask your wife to use her Community account to open ticket with support here AFTER the activation, they can add the code back:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Referral code

hairbag1 — Mon, 26 Jun 2023 15:37:41 GMT

@Pete973

double check that you've entered correct digits. Triple check !

Re: Referral code

hTideGnow — Mon, 26 Jun 2023 15:39:37 GMT

HI @Pete973 Copy and paste so no chance of error 🙂

Re: Referral code

Pete973 — Mon, 26 Jun 2023 15:40:37 GMT

Thanks, never tried the "oh", just assumed it was the number zero.

Re: Referral code

hTideGnow — Mon, 26 Jun 2023 15:41:38 GMT

Oh @Pete973 it works 🙂

Re: Referral code

Pete973 — Mon, 26 Jun 2023 20:02:39 GMT

Thanks. My referral code was finally accepted when I used the letter O instead of the number 0. When I went back my account and checked my referral code, one of the characters looks exactly like the number 0, but when I copied the code that character suddenly looked clearly like the letter O. Definitely caused some confusion initially but all good now.