topic Re: Secondary # dormant - has it been reassigned in Get Support

Secondary # dormant - has it been reassigned

Carla2223 — Mon, 26 Jun 2023 15:25:05 GMT

Everything has changed since I was last here, so I am not sure how to get a support ticket. I have a primary, personal Public Mobile # and SIM and had a secondary one that I had printed on stationery and social media. I did not use it immediately, then didnt need it, but would like to revisit using it. When I dial, it is not in service. I also have a Public Mobile SIM Card from that time ( not set up). How can I re-activate the # ?

Re: Secondary # dormant - has it been reassigned

softech — Mon, 26 Jun 2023 15:27:06 GMT

@Carla2223 account suspended for over 90 days due to non payment will be permanently closed

on another phone ,call 1.855.4PUBLIC , enter 1 for English and enter your number. If the system cannot locate your account, then your account have already been closed. If so, you will have to buy a NEW sim card and activate a new account, likely you have to pick a new number

If the system can locate your account, then you just need to login to My Account and make a payment to resume service. do you remember your login email address and password?

Re: Secondary # dormant - has it been reassigned

Carla2223 — Mon, 26 Jun 2023 15:28:25 GMT

I'm sure my secondary # hasn't been reassigned. When I dial it, it says the number is not in service. I would like to reactivate it using the SIM card I have. How do I link the old # to SIM card and activate it?

Re: Secondary # dormant - has it been reassigned

softech — Mon, 26 Jun 2023 15:30:53 GMT

@Carla2223 did you call 1.855.4PUBLIC as advised above to confirm if your account is already closed?

If so, you have to get a new sim card to activate new account. You cannot reuse the old sim card as sim card is only good for one activation. Once account is closed permanently, the sim card is no longer useful

Can you get the number back? Maybe, depends if support willing to help and if you got the number from PM originally. You can message support and see if they can arrange. Again, it is up to their decision. Please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Secondary # dormant - has it been reassigned

Carla2223 — Mon, 26 Jun 2023 15:32:30 GMT

It was before Covid, so will be closed. I have a new Sim Card. How can I get that # assigned to me ?

Thanks

Re: Secondary # dormant - has it been reassigned

Carla2223 — Mon, 26 Jun 2023 15:33:43 GMT

How do I activate a new account?

Re: Secondary # dormant - has it been reassigned

softech — Mon, 26 Jun 2023 15:33:45 GMT

@Carla2223 Again, that is no guarantee. Providers no longer like to assign number as people requests. Please message support and show them you owned the number before and hope they are willing to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Secondary # dormant - has it been reassigned

softech — Mon, 26 Jun 2023 15:35:39 GMT

@Carla2223 wrote:
How do I activate a new account?

@Carla2223 to activate a new account, you can do it via the web or the app.

If you activate via the web, it will ask you to download the app the complete the activation after the payment step. So, it is BEST to download the app and activate via the app

Re: Secondary # dormant - has it been reassigned

hairbag1 — Mon, 26 Jun 2023 15:35:49 GMT

@Carla2223

start the Activation process, take a temporary number for now, then do an inquiry to see if your old number can be retrieved.

Re: Secondary # dormant - has it been reassigned

Carla2223 — Mon, 26 Jun 2023 15:35:59 GMT

Thank you! I appreciate your help. 😊