topic Re: Payment in Get Support

Payment

Eugenee — Sun, 25 Jun 2023 22:51:34 GMT

Hello there, I’m reaching out to you regarding the payment I made last month. I noticed I got overcharge last month. It’d be appreciated if you could take a look and issue a refund or credits.

Thank you

@CS_Agent in our Community

Re: Payment

softech — Sun, 25 Jun 2023 22:53:12 GMT

@Eugenee was it overcharged or duplicated payments? how much was it? did you check payment history? did it show the proper amount

If it is really an issues message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

Handy1 — Sun, 25 Jun 2023 22:55:12 GMT

@Eugenee You need to contact support for a refund if you have been over charged . Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

BKNS27 — Sun, 25 Jun 2023 22:58:07 GMT

@Eugenee

If your CC statement not showing as Pending and not Posted then private message a CS_Agent for a credit or refund. Click on the envelope icon on your computer or your avatar then Messages on your phone.

Re: Payment

HALIMACS — Sun, 25 Jun 2023 23:28:40 GMT

@Eugenee

is it possible that you are not accounting for the tax which is applicable to all plan amounts?

This stumps a few people early on until they realize the taxes are additional.

The other thing it might be is (if you are not the primary user of the phone) that perhaps the user replied yes to a promotional text to upgrade the plan. Look into that if you are not the user of the device. 😉

Re: Payment

hTideGnow — Sun, 25 Jun 2023 23:58:07 GMT

Hi @Eugenee how much overcharge? maybe it is the tax? My Account won't show the tax but when it is the actual credit card payment, it will add tax on it

And if overcharged, maybe the extra is now the Available Fund?