topic Bought e-sim by mistake in Get Support

Bought e-sim by mistake

Alexis22 — Mon, 26 Jun 2023 02:13:15 GMT

Hi there, I bought a subscription with an e-sim. Realize now I don't want the e-sim as I would like to purchase a sim card tomorrow in person and need my current purchase refunded, bought a phone as a gift and also need to gift a physical sim card as well.

thanks so much!!

Re: Bought e-sim by mistake

Handy1 — Sun, 25 Jun 2023 20:39:40 GMT

@Alexis22 No worries get a new SIM card and sim card swap the number on your my account like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

adding you can see if support may credit your account for cost of esim since it was a honest accident please check with support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bought e-sim by mistake

Alexis22 — Sun, 25 Jun 2023 20:41:08 GMT

It wont let me log into my account, says I have to download the app

I also don't want to start my subscription today necessarily , its a gift not needed for a couple days.

Re: Bought e-sim by mistake

DennyCrane — Sun, 25 Jun 2023 20:49:08 GMT

Wasn't the e-sim free? In any case you can get a physical sim. I wouldn't recommend purchasing from PM directly though, as they have challenges fulfilling which results in some pretty significant delays. You'd be better off trying to find one at a local Telus or Koodo store, or purchasing from Amazon.

Re: Bought e-sim by mistake

Alexis22 — Sun, 25 Jun 2023 20:42:00 GMT

Do not want to download app, want physical sim card

Re: Bought e-sim by mistake

softech — Sun, 25 Jun 2023 20:44:25 GMT

@Alexis22 even with physical sim card, you need the app to complete the second part of the activation. Once activation is completed, you can delete it.

If you cannot download from app store due to region issue, sideload it

Re: Bought e-sim by mistake

Alexis22 — Sun, 25 Jun 2023 20:44:38 GMT

It wont let me log into my account, says I have to download the app, I don't want anything to do with the app

Re: Bought e-sim by mistake

softech — Sun, 25 Jun 2023 20:47:32 GMT

@Alexis22 it is a requirement to use the app to complete part 2 of the activation, the phone number part. You need the app even for Physical sim. Again, just delete it after successful activation