topic Re: Old rewards to new points? in Get Support

Old rewards to new points?

bruceal — Sun, 25 Jun 2023 16:58:05 GMT

CS said i have to change to the points system to rederm my legacy rewards. They directed me to this forum re: will the points transfer (nice work, CS🤦). So what’s the actual deal? Do I HAVE to transfer to the new points system? Will my legacy rewards go well me? Thanks.

Re: Old rewards to new points?

pmbc — Sun, 25 Jun 2023 17:00:25 GMT

@bruceal What legacy rewards do you have? Many of us are on the old rewards system and get actual $ that reduce our monthly bills. If you're on the old rewards system you do not have to change to the new points system.

Re: Old rewards to new points?

dust2dust — Sun, 25 Jun 2023 17:00:47 GMT

Don't switch! Jeez, what kind of line is that. You don't redeem legacy rewards per se. They get added to your account balance every 30 days automatically.

Re: Old rewards to new points?

Meow — Sun, 25 Jun 2023 17:01:02 GMT

If you are with OLD rewards program then rewards ($) are automatically applied to your account (credit).

If you switch to Points then you will have to manually convert points in blocks of 15 to $15.

I would not recommend switching to points Unless your calculation (plan cost, add-ons purchases) shows benefit (more $$$) converting to Points.

Re: Old rewards to new points?

HALIMACS — Sun, 25 Jun 2023 17:04:37 GMT

@bruceal

Can you confirm what you mean by, “change to the points system to redeem my legacy rewards” ?

Did you by any chance switch to the public points program or at any time opt out of that program?

If you opted out – then the account can have no reward program at all. There’s no going back into the rewards once a user opts out.

hope you didn’t do that at least.

Re: Old rewards to new points?

bruceal — Sun, 25 Jun 2023 17:04:28 GMT

My bill is only reduced by 2$ per month (autopay) and ive got $40 in rewards. I’m in the states more than canada for at least 6 more (I only keep my PM account to preserve my long-time phone number while I’m away)

Re: Old rewards to new points?

HALIMACS — Sun, 25 Jun 2023 17:06:00 GMT

So have you suspended your account or switched down to the lowest monthly plan while there?

Or is the account active on auto pay and renews every 30 days?

Re: Old rewards to new points?

bruceal — Sun, 25 Jun 2023 17:06:25 GMT

But yhey don’t i guess🤷 cause I’ve got a $40 credits that’s languishing in the legacy system.

Re: Old rewards to new points?

pmbc — Sun, 25 Jun 2023 17:07:05 GMT

If you switch progams, you'll accumulate points and you'll have to manually redeem them for catalog items. The old system will be automatic and reduce yourbill. How did you get $40 in rewards? That $40 should be applied against your current bill.

Re: Old rewards to new points?

HALIMACS — Sun, 25 Jun 2023 17:07:28 GMT

If you have $40 in credits, and it’s resting in your “available funds”, it’s like a bank account which will be used for future services or add-ons.

You don’t do anything with it until it’s needed.

It’s also nonrefundable as a payment to you.

Re: Old rewards to new points?

dust2dust — Sun, 25 Jun 2023 17:10:17 GMT

Something's not making sense. If you go to the payments screen what are you seeing for your next "bill"? Maybe screen shots would be useful. There's account balance and then there's rewards that would get added to the account balance at renewal.

Re: Old rewards to new points?

bruceal — Sun, 25 Jun 2023 17:10:56 GMT

They said i had to leave the legacy rewards and join the points. I’m still on legacy so get the $ 2 off my ($15) bill. Would rather have the random $40 rewards account has accrued (from where? No idea) to buy add-ons.

Re: Old rewards to new points?

bruceal — Sun, 25 Jun 2023 17:12:12 GMT

I’m on lowest account. Can still re eive some incoming calls and texts in US without add-on. PM is so chaotic.

Re: Old rewards to new points?

HALIMACS — Sun, 25 Jun 2023 17:15:02 GMT

@bruceal

I agree with @dust2dust

Something is not making sense with either what we’re reading or what you’ve been advised.

Do not switch to the public points program, unless you want to receive overall less benefit by way of a reward system.

Can you take a screenshot of your account page which shows this $40 value you write of?

Hide personal information, of course.

Re: Old rewards to new points?

pmbc — Sun, 25 Jun 2023 17:16:31 GMT

@bruceal If you're in the states for 6 months at a time, it doesn't really make sense to buy the US addon. It would get pretty expensive. You can keep the number on the lowest plan to keep you number and buy a local prepaid plan in the US. Maybe call back once in a while to check voicemail and change your greeting to ask people to contact you at the US number.

Re: Old rewards to new points?

Handy1 — Sun, 25 Jun 2023 17:22:31 GMT

@bruceal You can change plans and keep your old rewards . Old rewards get applied every 30 days only points need to be redeemed . So unless you switch to points system by accident . I just changed to the 20GB $39 plan and kept my old legacy rewards check it out

Re: Old rewards to new points?

bruceal — Sun, 25 Jun 2023 17:24:39 GMT

Hi, I have an esim for whatsapp and data, so just wanted to burn off rewards for add-ons. Anyway y'all are smart: something wasn't right: when I looked again at the screenshots (that I also sent CS), it said I had saved $41 not that it was available to spend.

So, thanks y'all for doing CS's work for them.

And I won't be switching to the new scheme as much out of spite as anything else cause they were clearly just trying to get me off the old system.

Re: Old rewards to new points?

dust2dust — Sun, 25 Jun 2023 17:28:07 GMT

By the way, it should not be possible for you to receive calls on your Public sim in the states. Receiving texts yes. But not calls. Are you really getting calls?

Re: Old rewards to new points?

bruceal — Sun, 25 Jun 2023 17:30:33 GMT

@dust2dust I do get (what I think are Canadian spam calls) on my PM line. I can't dial out on it.

Re: Old rewards to new points?

dust2dust — Sun, 25 Jun 2023 17:33:55 GMT

Was that on the first day or so upon arriving? Or are you still getting these calls? It's been a while but there's a remote chance that I was able to do calls initially upon entering the states without an add-on. Just a possible memory that may be wrong.

If you have other service then try calling your PM number. Or get a friend to call it from Canada.