topic Simplii Mastercard debit issues in Get Support

Simplii Mastercard debit issues

Dennis14 — Sun, 25 Jun 2023 17:20:15 GMT

I’m having an issue adding my Mastercard debit to autopay. It just keeps saying “something went wrong, please try again later”.

Could a moderator please contact me to aid in getting this card added?

Re: Simplii Mastercard debit issues

dust2dust — Sun, 25 Jun 2023 17:21:45 GMT

We've recently seen others having trouble with Simplii. Mastercard Debit is not listed as a valid payment method. Visa Debit yes. We have understood from the past that some MC Debit works. But apparently not Simplii.

Re: Simplii Mastercard debit issues

Meow — Sun, 25 Jun 2023 17:22:43 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If everything fails then your card is not compatible (accepted) by PM.

Re: Simplii Mastercard debit issues

esjliv — Sun, 25 Jun 2023 17:26:40 GMT

@Dennis14 - moderator's or customer support agents will not likely contact you from a post here. The Community is where other customers and members like you post to help one another.

You can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, and in the “Start your Search here” box type 'customer support agent' for Contacting a Customer Support Agent (CSA) with Public Mobile.

Re: Simplii Mastercard debit issues

Claudiageorgia — Sun, 27 Aug 2023 13:26:09 GMT

Are you still having this issue? Mine started not accepting my simplii card last month, prior to that i had no issues with it. Very confused!