topic Re: Invoices in Get Support

Invoices

Lmckeach — Sun, 25 Jun 2023 04:18:19 GMT

I need invoices for Feb and March of this year. I can only see the last 3 months when I log in to my account. How do I go about getting these?

softech — Sun, 25 Jun 2023 04:14:32 GMT

@Lmckeach you should see transaction for a full year on the transaction history page

Try again using Incognito mode just in case it is a browser issue.

If you really don't see more than 3 months, please message PM support and ask them to prepare you the invoices you need

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Lmckeach — Sun, 25 Jun 2023 04:26:30 GMT

Thanks for the advice. Same thing happened in Incognito mode. I have used the link you provided to PM support.

softech — Sun, 25 Jun 2023 04:30:51 GMT

try this message link once again

if it does not work, manually go to your inbox

click the icon to compose new message, at the TO field, type CS_Agent and send them message

BKNS27 — Sun, 25 Jun 2023 04:50:07 GMT

On the Payment History>Filter>there is a drop-down menu for 3 months, 6 months, 9 months, 12 months or Custom.

So click on 6 months then Download Receipt.

Lmckeach — Sun, 25 Jun 2023 17:07:27 GMT

Thank you @BKNS27 ! That solved the issue.

It would be more intuitive if the dropdown for the views (3mo/6mo/12mo) is seperate from/beside the filter button.

Thanks again! I appreciate the help 🙂