Puk Code

DonnieD1018 — Sun, 25 Jun 2023 03:36:43 GMT

@CS_Agent in our Community

who can I talk to about getting a PUK code?

o keep getting an error when I try to submit a ticket.

thank you

Re: Puk Code

softech — Sat, 19 Jul 2025 02:29:24 GMT

@DonnieD1018

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: Puk Code

DonnieD1018 — Sun, 25 Jun 2023 03:40:25 GMT

Thank you. It’s an iPhone. I sent them a message. Thank you so much

Re: Puk Code

computergeek541 — Sun, 25 Jun 2023 04:20:42 GMT

self-given solution removed/solution assignment corrected

topic Puk Code in Get Support

Puk Code

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Re: Puk Code