topic Re: [URGENT] Cannot make phone calls in Get Support

[URGENT] Cannot make phone calls

LiYufeng — Sun, 25 Jun 2023 02:09:44 GMT

I can only receive phone calls, but cannot make phone calls. Please help! @CS_Agent

Re: [URGENT] Cannot make phone calls

softech — Sun, 25 Jun 2023 02:13:04 GMT

@LiYufeng are you on $15 plans? if so, maybe your outgoing calls are all used up?

To avoid reading old cache info, please login My Account once using Incognito mode and check how many minutes left

If you are on unlimited outgoing minutes plan, what error message you got ? try to reboot the phone once

Re: [URGENT] Cannot make phone calls

Handy1 — Sun, 25 Jun 2023 02:13:07 GMT

@LiYufeng Have you tried rebooting the phone ? Or reset network settings . Can you try SIM card in another phone and see if services work ? If all else fails please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: [URGENT] Cannot make phone calls

Community_QA_ — Sun, 25 Jun 2023 02:24:51 GMT

Reset the phone first

what plan you have? $15 plan only have 100 outgoing minutes , you have any minutes left?

Re: [URGENT] Cannot make phone calls

Megzz — Sun, 25 Jun 2023 02:32:58 GMT

Start by rebooting your phone. Then make sure your SIM card is working< try it in another phone? if that doesn't work then I would say message support.

Re: [URGENT] Cannot make phone calls

LiYufeng — Sun, 25 Jun 2023 08:34:21 GMT

Thank you all for your reply! I tried all of these and still did not work. Support team, please help me as soon as you can, thank you!!

Re: [URGENT] Cannot make phone calls

softech — Sun, 25 Jun 2023 10:19:54 GMT

@LiYufeng Support team usually do not monitor forum posts. if you have not done so, please engage them by opening ticket with them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there