topic Re: Contact in Get Support

Contact

Blondie48 — Sun, 25 Jun 2023 00:53:24 GMT

Why can’t I phone you. I want to upgrade my phone and I need to know how to connect it to my public mobile account.

You don’t make it easy to interact with you.

Re: Contact

HALIMACS — Sun, 25 Jun 2023 00:56:34 GMT

Remove the SIM card from your existing device.

Put it in the new device (using adapters on or off to fit the SIM slot - you may not need them). If you need to ADD adapters, try any of the local mobile shops near you as they'd have lots...

Turn the new device on.

Done

Re: Contact

Handy1 — Sun, 25 Jun 2023 00:58:14 GMT

@Blondie48 PM dosent sell phones anymore at this time . If you need support you need to engage them like this

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or if your wanting to change plan do it like this in your account

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Contact

HALIMACS — Sun, 25 Jun 2023 00:58:53 GMT

Whoa @Handy1 , we're on different wavelengths there.

I read it as the OP has a new device and simply needed to remove and reinsert their SIM card.

You saw it differently - indeed it could be that too I suppose... 🤔

Re: Contact

Handy1 — Sun, 25 Jun 2023 00:59:51 GMT

@HALIMACS At least we were able to cover all bases

Re: Contact

Community_QA_ — Sun, 25 Jun 2023 02:40:50 GMT

you signed up to a phone company without a phone line 🤣

but open ticket with them, chatbot or message, it is as easy

but if just change phone, just pop your sim to your new phone. That's why I love sim, physical. you lost this freedom if you have an esim