topic Re: Cannot access acount after deleted esim in Get Support

Cannot access acount after deleted esim

TrY — Sat, 24 Jun 2023 23:21:13 GMT

Accidentally deleted my eSim after I got a notification that it failed to install. My issue now is : I cannot get into my account now because the phone number associated with my account was on the eSim. Is there a way to get it resent to me so I can try again, or am I out of luck?

Re: Cannot access acount after deleted esim

Handy1 — Sat, 24 Jun 2023 23:23:12 GMT

@TrY You can try support but from my understanding if you delete the eSIM you need to go back to a physical SIM card . But check first with them . Also if you hit resend a few times do you get option to send code to email instead

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot access acount after deleted esim

esjliv — Sat, 24 Jun 2023 23:23:23 GMT

@TrY - ask CS_Agent (CSA) to resend one to you. CS_Agent is not contacted here on the forums.

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: Cannot access acount after deleted esim

softech — Sun, 25 Jun 2023 00:01:27 GMT

@TrY was the eSIM setup completed and phone was working? I am not sure you can reinstall the same eSIM. You can try to scam the same QR code you got from email and see if it works. If not, you will have to message support , you might have to change it back to physical sim

Add: to access My Account without the phone , On the screen it is expecting you to enter the code, click Resend code and then choose Send email

Re: Cannot access acount after deleted esim

Grinch — Sun, 25 Jun 2023 00:57:36 GMT

Do you have the original information for installing the eSim that includes the eSim number? If yes, redo the process!!

And just FMI and EOE.....is there not a password on your phone that needs to be entered to delete or change an eSim???