topic Re: Compatibility in Get Support

Compatibility

Griffyn1 — Sat, 24 Jun 2023 23:25:53 GMT

Hello,

I just purchased a Samsung Galaxy A14 Model number SM-A146WZKAXAC. Would someone please tell me if it’s compatible with PM?

I’m in the process of returning the A12 Nacho I purchased 2 weeks ago because, according to a link from PM, it isn’t compatible…that’s the short story…believe me!

Thanks for your help!

Griffyn

Re: Compatibility

Handy1 — Sat, 24 Jun 2023 14:53:15 GMT

@Griffyn1 I’m not entirely sure . But you can confirm with support if it’s compatible or not

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Compatibility

Griffyn1 — Sat, 24 Jun 2023 15:11:32 GMT

Thanks for the prompt reply, Handy…I just sent it.

Griffyn

Re: Compatibility

softech — Sat, 24 Jun 2023 15:14:50 GMT

@Griffyn1 Your A14 is a A14 5G, a Canadian model , same as this one on Samsung website:

https://www.samsung.com/ca/smartphones/galaxy-a/galaxy-a14-5g-black-64gb-sm-a146wzkaxac/buy/?modelCode=SM-A146WZKAXAC&cid=ca_pd_ppc_google_none_ecommerce_im-hhp_pla_shopping_20180109-h&gad=1&gclid=Cj0KCQjwqNqkBhDlARIsAFaxvwzNGMgGf494XMGeBY6t-jfN9rZlXDXlhA-vmAPpWJiTmkrNtNiRydMaAhJEEALw_wcB

and it will work here on PM

Re: Compatibility

Griffyn1 — Sat, 24 Jun 2023 15:16:36 GMT

Thanks softech…even if my plan is 3G?

Re: Compatibility

softech — Sat, 24 Jun 2023 15:18:01 GMT

@Griffyn1 yes!!

remember your plan is 3G plan, but it is a 3G Speed plan. You an in fact use any of the PM's 3G, 4G, 5G networks, just that the speed will be capped at 3Mbps. So, leave the network mode to Automatic and let the phone chooses the best network

Re: Compatibility

Handy1 — Sat, 24 Jun 2023 15:17:52 GMT

@Griffyn1 Yes if it’s compatible. It won’t matter what plan your on 3G 4G or 5G just needs to be compatible

Re: Compatibility

Griffyn1 — Sat, 24 Jun 2023 15:21:40 GMT

Thanks softech and Handy…your quick replies are very much appreciated!

Griffyn

Re: Compatibility

Griffyn1 — Tue, 27 Jun 2023 16:09:55 GMT

Hello again…someone sent me another message concerning the fact that I didn’t hear back from anyone regarding my previous 3 messages. I don’t know who it was…or where to find it! Sorry!
Not to complain after you’ve all been very helpful but this site really isn’t user friendly. I reset my notification prompts cause I was getting bombarded with email notifications but I didn’t really understand what any of the prompts were asking and when I hovered over the information icon…it just repeated what was visible to begin with! On a scale of 1 to 10 on the tech savvy spectrum, I’m about a 3. That’s why it took so long to deal with my phone issue. So if you explain something, would you please use common English, not computereze? If I would only like to get notifications for replies to my questions and for Announcements, which prompts do I turn on, with the rest being off?

While I’m here…🙂…does anyone know for how long 3G speed will still be offered before they drop it and only have 4G and 5G plans? And will there be a similar plan to the current $15 a month plan (I realize it’ll be more than $15)? I’d really only like to pay for what I might use and I certainly don’t need 20G of data when I don’t even use the 250MB I currently get. The $15 plan suits me perfectly!

Once again, thanks for your help.

Griffyn