topic Re: Calls going straight to voicemail in Get Support

Calls going straight to voicemail

Sabina84 — Sat, 24 Jun 2023 14:41:26 GMT

My daughter has the $15 plan. She can make calls, and send sms to myself and my husband. She can receive sms from us but not from everyone and all calls made to her are going straight to voicemail.

Re: Calls going straight to voicemail

Handy1 — Sat, 24 Jun 2023 14:50:27 GMT

@Sabina84 Did she just port a number into PM ? If so there number to talk to live support to fix . Will send you it private message as we are not allowed to post it here

Re: Calls going straight to voicemail

Sabina84 — Sat, 24 Jun 2023 14:56:14 GMT

Yes she did. There have been issues since we switched and ported her number. After restarting her phone she's been able to make calls and send texts but is only received msgs from certain people and all calls to her are going straight to VM. Is this her new PB Sim or is it her # port?

Re: Calls going straight to voicemail

Handy1 — Sat, 24 Jun 2023 14:57:39 GMT

@Sabina84 Sounds like a porting issue I send you number for live support to fix in your community in box or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Calls going straight to voicemail

softech — Sat, 24 Jun 2023 15:05:37 GMT

@Sabina84 how long she requested porting? If outgoing calls work but not incoming, it is a porting issue

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Calls going straight to voicemail

MindaugasA — Sat, 24 Jun 2023 15:16:54 GMT

Hello,

Same problem from yesterday . Help. Posting was done many months ago

Also one number can't send me messages...he can send anywhere else...

Also submitting ticket errors continues:

"OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"

Clearing app and browser cache and restart didn't help

User EthicRanger at gmx.com or 7seven8 40three3334

Re: Calls going straight to voicemail

softech — Sat, 24 Jun 2023 15:19:09 GMT

@MindaugasA use this direct link to send message and it will work

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if any error, please post screenshot

Re: Calls going straight to voicemail

Nickster — Sat, 24 Jun 2023 15:42:07 GMT

Hello, I had a similar problem, my solution was to do a factory reset on my phone..but the difference was that some calls would go straight to voice-mail (always the same ones) and some numbers would go through.