topic Re: How do we register on network? in Get Support

How do we register on network?

wes123 — Sat, 24 Jun 2023 14:10:28 GMT

We just got a new sim card since we could not remember the password to log into our last Public Mobile Account. We put in the new sim, and it still does not work? Please help?

Re: How do we register on network?

Handy1 — Sat, 24 Jun 2023 14:12:08 GMT

@wes123 So with old SIM card is it still active . If so you shouldn’t need a new SIM card . Can you not hit forgot password and get option. For email instead

Re: How do we register on network?

wes123 — Sat, 24 Jun 2023 14:12:27 GMT

We could not reset password as the associated email had been shut down by google.

Re: How do we register on network?

Handy1 — Sat, 24 Jun 2023 14:14:12 GMT

@wes123 In this case you should get support assist with helping you regain access

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do we register on network?

wes123 — Sat, 24 Jun 2023 14:16:11 GMT

The old sim has been deactivated as we could not reset the password since we had no access to the amil the account was set up with. It has been deactivated by google due to no use.

Re: How do we register on network?

wes123 — Sat, 24 Jun 2023 14:17:14 GMT

SO we set up an entirely new account, with an email we have access to. Put in the new sim, and it will not receive the activation text.

Re: How do we register on network?

Handy1 — Sat, 24 Jun 2023 14:19:21 GMT

@wes123 so you just wanna SIM card swap the number to the new account that your able to log into ? If so here’s how

SIM SWAPPING profile tabs

Re: How do we register on network?

wes123 — Sat, 24 Jun 2023 14:21:04 GMT

I think we picked a new number, so not sure we can swap her old one to this

Re: How do we register on network?

Handy1 — Sat, 24 Jun 2023 14:23:23 GMT

@wes123 Notice on pic first red circle up top below it shows option to transfer number you can do it there . But it needs to be active . But I think you should first contact support to investigate what you have done and what’s gone south to get sorted out before trying to change anything else

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do we register on network?

softech — Sat, 24 Jun 2023 15:28:10 GMT

@wes123 wrote:
I think we picked a new number, so not sure we can swap her old one to this

@wes123 so, you activated the new sim card and not using the change sim card option?

First, do you know if your old account still active and PM still charging you? If you didn't do anything , there is a chance that both accounts are now active and PM will be charging you both.

If you didn't do anythig to the old account, you really should try to login to My Account for the old one and disable Autopay

Actually, if the old account is stil active, and you really need the old number back, there are still way to do it. But PM won't be swapping number for the 2 accounts

you need to buy a 3rd sim card
then login to My Account and request change sim card
login to the new account you just activated and disable autopay so you won't be paying for this new account anymore