topic Re: Talk issue in Get Support

Talk issue

Pumpkinpuss — Sat, 24 Jun 2023 13:39:42 GMT

I cannot send or receive calls. I have restarted the phone but still nothing.

Re: Talk issue

Handy1 — Sat, 24 Jun 2023 13:56:43 GMT

@Pumpkinpuss Try resetting network settings also .if the won’t help please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Talk issue

softech — Sat, 24 Jun 2023 15:42:16 GMT

@Pumpkinpuss any chance you just joined PM and the activation was not completed? or you are an existing subscriber?

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage