topic Re: No outgoing calls. in Get Support

No outgoing calls.

Zaiden — Sat, 24 Jun 2023 12:16:42 GMT

I have reset my phone. I have restarted my phone. I have checked my balance level in my account to show that it's paid up. My phone is not receiving or sending text messages or sending or receiving calls. Please advise this is a very big inconvenience,!!!

Re: No outgoing calls.

Handy1 — Sat, 24 Jun 2023 12:38:29 GMT

@Zaiden .have you tried resetting the network settings also . If still not working please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No outgoing calls.

softech — Sat, 24 Jun 2023 12:40:15 GMT

@Zaiden

just want to confirm, the account is not newly activated, right?

Understand you checked My Account already. But to avoid browser cache confusing and what you saw earlier might be old cached page, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage.

If nothing works still after all these checkes, please open ticket with PM support by messaging them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there