topic Re: My initial setup did not work in Get Support

My initial setup did not work

Andrebachman — Sat, 24 Jun 2023 04:00:18 GMT

I am trying to activate my new SIM card but got an error message saying something went wrong.

Re: My initial setup did not work

Handy1 — Sat, 24 Jun 2023 00:04:06 GMT

@Andrebachman First make sure your credit card was not charged if not then try again but try incognito private mode or a different device or lap top . And if your trying on website try on the new PM app instead

Re: My initial setup did not work

Andrebachman — Sat, 24 Jun 2023 00:18:35 GMT

Thanks for the reply. My credit card was charged and the SIM card arrived today.

Re: My initial setup did not work

Handy1 — Sat, 24 Jun 2023 00:20:21 GMT

@Andrebachman So is the SIM card in the phone reboot the device see if services work . Otherwise please contact support to fix

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My initial setup did not work

Andrebachman — Sat, 24 Jun 2023 00:23:14 GMT

I still have my old SIM card in the phone as per the directions. I will send a PM to the link you provided. Thank you.

Re: My initial setup did not work

Handy1 — Sat, 24 Jun 2023 00:25:26 GMT

@Andrebachman So you trying to port a number over ? Did you miss the 90 minute window to reply YES or not get the text at all ? If this is the case there is a number to call live support to restart the port request will send you private message as we are not allowed to post it here

Re: My initial setup did not work

Andrebachman — Sat, 24 Jun 2023 00:31:12 GMT

thanks. I will can that number

Re: My initial setup did not work

softech — Sat, 24 Jun 2023 00:36:49 GMT

@Andrebachman

your CC was charged and sim arrived today. You login the app to try to complete the activation? what was the error? you got to the port to enter porting info?

what exact error you got??

Re: My initial setup did not work

computergeek541 — Sat, 24 Jun 2023 03:59:44 GMT

@Andrebachman wrote:
thanks. I will can that number

As it appears that your activation never completed, there unforutnatley isn't any phone number to be called. The phone number that was provided to you is only for number porting issues. If your Public Mobile account hasn't yet been opened, the porting team wont' be able to assist.