topic Re: Incorrect ESN/MEID message when porting number in Get Support

Incorrect ESN/MEID message when porting number

SteveDave — Fri, 23 Jun 2023 23:50:09 GMT

I am porting to Public Mobile for another carrier. I entered the requested info and all appeared to be ok then I got the msg. I will like to know how to update the ESN MEID to resolve this.

Re: Incorrect ESN/MEID message when porting number

Handy1 — Fri, 23 Jun 2023 23:55:16 GMT

@SteveDave Please message support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect ESN/MEID message when porting number

softech — Fri, 23 Jun 2023 23:55:58 GMT

@SteveDave

it is safer to provide account number than IMEI

No worry. There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed