topic Re: Fraudulent use? in Get Support

Fraudulent use?

CA9 — Sat, 24 Jun 2023 04:15:17 GMT

Hi, your transaction log does not match my usage. All my minutes are used up. Is it possible someone has hacked into my account?

Re: Fraudulent use?

softech — Fri, 23 Jun 2023 23:22:13 GMT

@CA9 do you see some numbers ending with 4001? if so, those are VM calls. Please note calling from your phone to check VM will count towards you outgoing minutes

Also, calls are always round up to the next minute

Re: Fraudulent use?

CA9 — Fri, 23 Jun 2023 23:24:57 GMT

No I fo not see those numbers.

Re: Fraudulent use?

CA9 — Fri, 23 Jun 2023 23:25:14 GMT

*do not see

Re: Fraudulent use?

softech — Fri, 23 Jun 2023 23:28:42 GMT

@CA9

if you have concern, message support and show them what you have that you think is wrong.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Fraudulent use?

Handy1 — Fri, 23 Jun 2023 23:31:35 GMT

@CA9 Please have support investigate for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437