topic Re: Transfer phone number error in Get Support

Transfer phone number error

Pheap — Fri, 23 Jun 2023 22:27:37 GMT

Looking to transfer my number, it asked for my IMEI number, and then got a SMS message to saying I put in the wrong ESN/MEID number, and that someone was going to contact me... they haven’t yet.

@CS_Agent

Re: Transfer phone number error

softech — Fri, 23 Jun 2023 22:30:05 GMT

@Pheap

it is safer to provide account number than IMEI

No worry. There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transfer phone number error

Handy1 — Fri, 23 Jun 2023 22:32:15 GMT

@Pheap It’s always best to just use your old provider account number and not worry about the IMEI try the number @softech sent you . As for someone contacting you they won’t you have to engage support like this

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437