topic Re: Full access in Get Support

Full access

No2 — Fri, 23 Jun 2023 21:05:46 GMT

My activation is still incomplete due to some technical difficulties or something I did wrong. As a result I still do not have "Full Access". My sim seems to be activated and has service. What am I missing?

Re: Full access

softech — Fri, 23 Jun 2023 21:08:30 GMT

@No2 what service you dont have? did you port in your number and incoming calls not working? If so,There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Full access

Handy1 — Fri, 23 Jun 2023 21:10:40 GMT

@No2 So services work , but you cannot sign in and get a code sent to your phone to verify ? Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Full access

esjliv — Fri, 23 Jun 2023 21:10:48 GMT

@No2 - you said you have service. What do you mean by 'do not have full access'?

Re: Full access

No2 — Fri, 23 Jun 2023 21:13:04 GMT

No fair. I don't know what I am missing when I do not have "Full Access". All my cellular service is working AFAIK

Re: Full access

softech — Fri, 23 Jun 2023 21:15:23 GMT

@No2 important thing to chexk

can you make calls?
can you receive calls
can you send text
can you receive text
mobile data works?

if all checked.. then you are good 🙂

Re: Full access

esjliv — Fri, 23 Jun 2023 21:16:38 GMT

If all your cellular services are working @No2 , what is the exact issue here?

Re: Full access

dust2dust — Fri, 23 Jun 2023 21:22:46 GMT

What happens when you attempt to log in to your account? Are you seeing something saying "Full Access" somewhere? Or is that you using that term to say that you're not able to log in?

Re: Full access

No2 — Fri, 23 Jun 2023 21:34:47 GMT

Exactly. All checks out. Except I am in an activation loop when I sign in until PM straighten things out for me. Guess "Full Access" is just the self-serve functionality that I am missing.

Re: Full access

Handy1 — Fri, 23 Jun 2023 21:37:50 GMT

He seeing that when he tried to log in for first time after activation . Tried to make you do it during now too . To give phone and sim full access to my account it’s anew one time sign in thing with activations