topic Re: I need a new esim in Get Support

I need a new esim

Auctoris — Fri, 23 Jun 2023 20:23:24 GMT

My account does not work I need a new esim. How can I get a new one from customer service?

caroline

Re: I need a new esim

Handy1 — Fri, 23 Jun 2023 20:27:16 GMT

@Auctoris Check you welcome email from PM the QR code should be there . And scan it . If you need further help from support please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need a new esim

Auctoris — Fri, 23 Jun 2023 20:29:30 GMT

The email does contain the code but it does not work. My iPhone says it can’t isnstall it and there is no way I can contact customer support. I tried everything, I am desperate that I lost my phone number.

Re: I need a new esim

Handy1 — Fri, 23 Jun 2023 20:31:00 GMT

@Auctoris Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: I need a new esim

Auctoris — Fri, 23 Jun 2023 20:31:51 GMT

This solution does not work

Re: I need a new esim

Handy1 — Fri, 23 Jun 2023 20:32:57 GMT

@Auctoris Also is the iPhone a XS and later ? Anything iPhone before that is not eSIM compatible . If you accidentally deleted the eSIM you would need to get a physical SIM card to replace it

Re: I need a new esim

Handy1 — Fri, 23 Jun 2023 20:34:22 GMT

@Auctoris Try this link then

private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437