topic Re: Plan change in Get Support

Plan change

HP10 — Fri, 23 Jun 2023 20:08:22 GMT

I submitted for a new plan that was on special that was to start today and it didn't switch over or charge me the new rate.

It was 39.00 a month if I subscribe for 3 months at a time and included 30GB a month.

Handy1 — Fri, 23 Jun 2023 20:12:47 GMT

@HP10 First check like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if it’s not right please to get fixed

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

adding if you were charged $117 that would be good evidence your on the right plan $39x3 =$117

HP10 — Fri, 23 Jun 2023 20:17:12 GMT

Thanks but that isn't working I was charged my old rate when my plan should switched to the new plan and rate today. Will contact cs directly