topic Re: Stop "Unresolved complaint..." Texts in Get Support

Stop "Unresolved complaint..." Texts

Kip — Sat, 24 Jun 2023 04:48:22 GMT

Hey there,

I regularly get a text saying:

Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit https://www.publicmobile.ca/privacy-legal. Free msg.

I unsubscribed and got a confirmation saying:

As requested, you’ll no longer be getting any promotional text messages from Public Mobile. Please allow up to 10 days for this to take effect. Free Public Mobile msg.

Months later, I'm still getting the text messages. Can you unsubscribe me from these messages please?

(Also, I tried submitting this issue in the chat bot and it asked me to create a ticket but the page return an error with "Error Code: XXX". I followed the chat instructions and it sent me to a 404 page.)

Re: Stop "Unresolved complaint..." Texts

Handy1 — Fri, 23 Jun 2023 18:57:37 GMT

@Kip Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Stop "Unresolved complaint..." Texts

softech — Fri, 23 Jun 2023 18:58:24 GMT

@Kip I wonder if they are required by law to send you this regardless

Message support and ask:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Stop "Unresolved complaint..." Texts

Kip — Fri, 23 Jun 2023 19:02:03 GMT

It looks like that page doesn't have anything on it:

I clicked "Sign In", but it brought me to my account overview which didn't have any clear next steps. How should I proceed?

Re: Stop "Unresolved complaint..." Texts

softech — Fri, 23 Jun 2023 19:02:41 GMT

@Kip

please use this direct message link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Stop "Unresolved complaint..." Texts

Kip — Fri, 23 Jun 2023 19:04:09 GMT

Thanks!

Re: Stop "Unresolved complaint..." Texts

Kip — Fri, 23 Jun 2023 19:05:41 GMT

softech's link worked for me. 🙂

Re: Stop "Unresolved complaint..." Texts

DennyCrane — Fri, 23 Jun 2023 19:12:44 GMT

I am confident these are legally required. There'd be zero motivation for the carriers to do this voluntarily.

Re: Stop "Unresolved complaint..." Texts

softech — Fri, 23 Jun 2023 19:13:48 GMT

@DennyCrane I think so too. I have a Fido phone, too. I keep getting those text.

Re: Stop "Unresolved complaint..." Texts

computergeek541 — Sat, 24 Jun 2023 04:47:42 GMT

@softech wrote:
@Kip
please use this direct message link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

I wouldn't be suggest to contact a CSA about this. the CCTS messages cannot be unsubscribed from.