topic Phone number in Get Support

Phone number

Fabrizio — Fri, 23 Jun 2023 18:32:49 GMT

@CS_Agent if I don't make a payment for my plan for one or more months, do I still get to keep the number and receive phone calls and texts on that number correct? If the answer is YES, what is the maximum amount I can go without playing the plan before I lose the SIM/number?

Re: Phone number

HALIMACS — Fri, 23 Jun 2023 18:34:55 GMT

@Fabrizio

Once your account is suspended for 90 days or more, everything is lost

So if you’re not going to pay, make sure you reactivate on day 85 to 87 to be certain.

Re: Phone number

softech — Fri, 23 Jun 2023 18:34:41 GMT

@Fabrizio account suspended for over 90 days will be close permanently

So, check when was the last time you paid. Since you paid for 30 days, 120 days from last time you paid will be the deactivation day.

You can also check My Account for the actual deactivation date. But try to come back no later than 85th days, give you some buffer in case of issues