topic Re: lost my sim in Get Support

lost my sim

anne89 — Fri, 23 Jun 2023 17:32:29 GMT

i have lost my sim and wanted get a new sim for the same number if possible. but i have automated payment option which i need to stop if i cant get the sim back. please help.

Re: lost my sim

Handy1 — Fri, 23 Jun 2023 17:35:05 GMT

@anne89 Pick up a new SIM card and SIM card swap the number in your my account like this to keep your same phone number and plan

SIM SWAPPING profile tabs

Re: lost my sim

Meow — Fri, 23 Jun 2023 17:39:20 GMT

What you have to do is to get new SIM and do simple SIM transfer/replacement through Profile. Yo udo not have to suspend your account if yo can get a hold of new SIM quickly. Otherwise if you are concerned somebody might abuse your current SIM/phone log in and suspend service through lost/stolen phone option.

- Change phone number

- Change SIM number

- Transfer Phone Number

Re: lost my sim

anne89 — Fri, 23 Jun 2023 17:42:33 GMT

thank you. After login with the new sim account will i need my old sim to swap the numbers at any point? Also will my automated payment option swap along with that?

Re: lost my sim

Handy1 — Fri, 23 Jun 2023 17:46:27 GMT

@anne89 No you just put in the new SIM card number in the bottom circled picture in profile tab . And be sure to do this on lap top or computer only . Just not on phone itself

Adding and everything will work the same as it had before plan / number and auto pay