topic Re: Unable to use phone in Get Support

Unable to use phone

Brenda14 — Fri, 23 Jun 2023 16:34:17 GMT

Public Mobile confirmed that she was accepted. They even sent referral code. However her phone is still not working

Re: Unable to use phone

Handy1 — Fri, 23 Jun 2023 16:36:19 GMT

@Brenda14 Have you tried rebooting the phone with PM SIM card in it . Do you have any services like call text or data

Re: Unable to use phone

softech — Fri, 23 Jun 2023 16:47:47 GMT

@Brenda14 just activated?

Try Reboot your phone as well as try to click Reset All Networks

If that does not work, still show the sim not connected to the network, no worry, it is just sim card provisioning issue. Easy fix for PM, you will just need to open ticket with them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Unable to use phone

BKNS27 — Fri, 23 Jun 2023 16:50:15 GMT

@Brenda14

Did you read the recommendations on your other post?

She should reboot her phone by powering it off then back on.

If that didn’t work then it could be a provisional/backend issue with the SIM.

If this is the case, she needs create a Eversafe ID and to contact a CS_Agent directly by private messaging on the computer or tap on her avatar then to Messages.