topic Re: Data Add-ons for Canada in Get Support

Data Add-ons for Canada

smp999 — Fri, 23 Jun 2023 15:27:51 GMT

With this (unpopular) relaunch, data add-ons for use within Canada, they were changed to now set to expire after 30 days.

If I go to actually buy an add-on, it now says the data rolls-over to next month.
"CANADA ADD-ONS

Any unused data or minutes will roll over to your next subscription."

This is conflicting from the page you can access without logging into your account, which states 30 days.

Are they reversing policy here? Is the website updated in one section and not the other, or is it a mistake and the still expire after 30 days?

softech — Fri, 23 Jun 2023 15:31:44 GMT

@smp999 we were wondering about that too, but another member messaged agent and got a reply of NO, the 30 days expiry is still there:

Meow — Fri, 23 Jun 2023 15:31:57 GMT

Best way to be 100% sure is to contact agent and get clarification in writing in case you require refund.