topic Re: Login loop in Get Support

Login loop

Favouite — Fri, 23 Jun 2023 15:17:58 GMT

We enter the username and password to log into My Account and it simply goes back to the home page. You can see it working but stops and the home page remains. We have tried different devices and web browsers and it’s all the same. Who do we talk to to get help.

Re: Login loop

softech — Fri, 23 Jun 2023 15:22:51 GMT

@Favouite

are you using the same email you are using now to login My Account before, like before EverSafe was introduced around 3 weeks ago? Were you ever able to login My Account since EverSafe was introduced?

did you try using the app and any luck?

you might need to message support and ask them to confirm if your My Account is linked up properly to the email address you are using now. Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Login loop

Meow — Fri, 23 Jun 2023 15:34:28 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

NEVER had such program logging from computer with clean browser.

Re: Login loop

Favouite — Fri, 23 Jun 2023 15:41:16 GMT

Thanks for sharing your thoughts. Did everything you mentioned . We were able to find a link to hopefully a person to get a ticket.