Esim not working

Cct06 — Fri, 23 Jun 2023 14:49:13 GMT

Won’t work with cell restarted cell and everything still having an issue.

Re: Esim not working

softech — Fri, 23 Jun 2023 14:51:23 GMT

did you get to the eSIM installation step Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once. i

If it still does not connect, click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Esim not working

hTideGnow — Fri, 23 Jun 2023 14:51:26 GMT

HI @Cct06

activation completed?

maybe you need to submit ticket with agent, ask them to check your activation:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Esim not working in Get Support

Esim not working

Re: Esim not working

Re: Esim not working