topic Re: PUK Code required to unlock phone in Get Support

PUK Code required to unlock phone

dhunter45 — Fri, 23 Jun 2023 13:46:11 GMT

Good Morning,

My son's phone has a message PUK code required and the phone is locked.

Sadly, there is no way to talk to a human about obtaining the code.

A call to the automated service does not provide that option.

Any other options to obtain the PUK code?

Thanks in advance,

Re: PUK Code required to unlock phone

softech — Fri, 23 Jun 2023 13:47:40 GMT

@dhunter45 if you didn't get the phone from PM or Telus, PM cannot help you to unlock phone

Phones can ONLY be unlocked by the provider you got it from originally. So, try to reach out to the old provider instead.

Re: PUK Code required to unlock phone

dhunter45 — Fri, 23 Jun 2023 13:49:08 GMT

The SIM card was from Public mobile.

The phone is an Apple Iphone.

Re: PUK Code required to unlock phone

nomaE — Fri, 23 Jun 2023 13:49:46 GMT

You could try to going to the shop and try pressing chat now to get to a real person.

Re: PUK Code required to unlock phone

softech — Fri, 23 Jun 2023 13:50:14 GMT

@dhunter45

is it unlock the phone or unlock the sim card?

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code.
(PM would not be able to help with this)

Re: PUK Code required to unlock phone

dhunter45 — Fri, 23 Jun 2023 13:56:30 GMT

Hello ,

Yes the message is as follows...

Enter PUK

Your SIM cannot be accessed. Please call your carrier to obtain your PUK code.

A call to Public Mobile yields no option to obtain the PUK code..

Re: PUK Code required to unlock phone

softech — Fri, 23 Jun 2023 13:57:54 GMT

@dhunter45 wrote:
Hello ,

Yes the message is as follows...
Enter PUK
Your SIM cannot be accessed. Please call your carrier to obtain your PUK code.
A call to Public Mobile yields no option to obtain the PUK code..

@dhunter45

Ok, this is a sim card lock message. Please open ticket with support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: PUK Code required to unlock phone

dhunter45 — Fri, 23 Jun 2023 14:00:03 GMT

Thanks,

Looks like live chat is only available from 11am-8pm

Re: PUK Code required to unlock phone

dhunter45 — Fri, 23 Jun 2023 14:00:44 GMT

Thank-you .

Will give it a spin

Re: PUK Code required to unlock phone

LitlLdy — Fri, 23 Jun 2023 14:11:30 GMT

@nomaE , @dhunter45 that chat is for “ONLINE ACTIVATION ASSISTANCE”