topic Re: Activation in Get Support

Activation

Carlito1 — Fri, 17 Mar 2023 02:37:10 GMT

Trying to activate a new account, nothing happening, just get the little circle going round and round.

Re: Activation

BKNS27 — Fri, 17 Mar 2023 02:47:09 GMT

The PM website has a glitch so clear cache on your browser and go incognito before activation on a laptop or desktop computer.

Re: Activation

esjliv — Fri, 17 Mar 2023 13:22:20 GMT

@Carlito1 - at what page are you getting stuck? Did you enter any payment details yet? If so, ask customer support to see if an account was created and they have your credit card details on file.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you did not enter any credit card details, you could try the this and use the: Public Mobile Online Activation Assistance

Re: Activation

No2 — Fri, 23 Jun 2023 11:39:24 GMT

PM website redirects to activation on PM mobile app only. My account is for a MF279T device. No apps. How done?

Re: Activation

softech — Fri, 23 Jun 2023 11:58:04 GMT

@No2 you cannot log back on a computer to finish it up?? of not, I guess you have to use another phone to help. As your other post mentioned, be careful where the 2FA code send to. Check if you can have it send to email. Once you log back in, you can go to Manage EverSafe ID on Profile page to change the phone number where to receive 2FA if you need to

Re: Activation

dust2dust — Fri, 23 Jun 2023 14:37:54 GMT

Do all the set up with the sim in a phone. Then when completed and working, put the sim in the other device. Logging in will be a bit of a hassle to always click resend code and send to email. If you have a service from elsewhere (different provider or voip that can take shortcodes) then you can use the above mentioned method to have the 2fa text sent there.

Adding - @No2

Re: Activation

i3ernard — Sat, 02 Sep 2023 02:43:33 GMT

this didnt work at all..