topic Re: Over charging in Get Support

Over charging

Yourbakerman — Fri, 23 Jun 2023 04:15:56 GMT

I paid for the next month sub 39$ and then upgraded to the 90 day plan 2 days later and paid 132$ doesn't seem right.

Re: Over charging

softech — Thu, 22 Jun 2023 22:31:28 GMT

@Yourbakerman you meant you made a plan change 2 days after renewal? and you used Change now to make the change?

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Change now is meant to start the new plan now and start a new cycle immediately, forfeit the remaining days of the old one

if it is still day 1 of your new 90 days cycle, there is a chance PM support can do something, please message them and explain

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Over charging

softech — Thu, 22 Jun 2023 22:34:55 GMT

@Yourbakerman and for the 90 days plan, remember PM will add tax on top. So, PM will be charging $(39x3)+tax . Depends on your province, it could be around $132 with tax showing on your credit card bill