topic Re: Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise in Get Support

Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise

DHMC2000 — Thu, 22 Jun 2023 20:13:20 GMT

Re: Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise

hairbag1 — Thu, 22 Jun 2023 20:15:10 GMT

@DHMC2000

ignore it. It's been occuring to many others also. It'll get straightened out soonly.

Re: Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise

Handy1 — Thu, 22 Jun 2023 20:16:50 GMT

@DHMC2000 This is a glitch affecting many people. Your services work so thats what matters . And PM is pre paid so you won’t have any surprises bills because of it . No need to worry should be fixed soon

Re: Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise

softech — Thu, 22 Jun 2023 20:19:59 GMT

@DHMC2000

no worry, that is a negative counter but just a glitch. Many of us have this today, too. Expect to see this this fixed soon

Re: Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise

DHMC2000 — Thu, 22 Jun 2023 20:21:27 GMT

Thanks.

Re: Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise

softech — Thu, 22 Jun 2023 20:56:41 GMT

@DHMC2000 issue acknowledged by PM and will be resolved soon:

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Data-Usage-Dashboard-Issue/m-p/1005188

Re: Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise

dabr — Thu, 22 Jun 2023 21:47:32 GMT

@DHMC2000 Looks like PM has fixed this particular issue and you should be able to view the correct data usage in your account now.