topic Re: I couldn't receive any phone call in Get Support

I couldn't receive any phone call

Sandraf — Sat, 24 Jun 2023 03:49:20 GMT

Hi There,

I can make the phone call, but I couldn't receive any incoming calls since last month. What should I do?

Re: I couldn't receive any phone call

Handy1 — Thu, 22 Jun 2023 20:43:44 GMT

@Sandraf Did you port a number into PM ? Or are you an existing customer and this just started a month ago ?

adding have you tried to reboot the phone or reset network settings and see if that helps

Re: I couldn't receive any phone call

Sandraf — Thu, 22 Jun 2023 20:46:03 GMT

I have been used this sim card more than 5 years. I often can not receive incoming calls, but in the past month, none of incoming call I can receive.

Re: I couldn't receive any phone call

softech — Thu, 22 Jun 2023 20:48:43 GMT

@Sandraf

first try to reboot the phone

If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works

Try to click Reset All Networks and see if it helps

and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem

Also, try the phone in another area if possible, it could be just a local network outage

Re: I couldn't receive any phone call

Sandraf — Thu, 22 Jun 2023 20:51:56 GMT

I tried these solutions befor, but it doesn't work.

Re: I couldn't receive any phone call

BKNS27 — Thu, 22 Jun 2023 20:52:32 GMT

@Sandraf

If rebooting your phone didn’t work then contact a CS_Agent by private message on your computer.

It happened to me once and the agent fixed it at their end. All incoming calls were going to my voicemail box.

Re: I couldn't receive any phone call

Sandraf — Thu, 22 Jun 2023 20:54:50 GMT

How can I contact the CS_Agent?

Re: I couldn't receive any phone call

Handy1 — Thu, 22 Jun 2023 20:55:34 GMT

@Sandraf Here’s how

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: I couldn't receive any phone call

softech — Thu, 22 Jun 2023 20:55:47 GMT

@Sandraf wrote:
How can I contact the CS_Agent?

@Sandraf please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I couldn't receive any phone call

Sandraf — Thu, 22 Jun 2023 21:00:29 GMT

Got it. Thanks. I have another question. How can I reset or remove the greetings in the voicemail box. I tried many times, but I couldn't success.

Re: I couldn't receive any phone call

Handy1 — Thu, 22 Jun 2023 21:02:20 GMT

@Sandraf Here’s PM how to voicemail options

https://www.publicmobile.ca/en/qc/get-help/articles/voicemail-faqs

Re: I couldn't receive any phone call

softech — Thu, 22 Jun 2023 21:04:03 GMT

@Sandraf

you have recorded a personalized greeting but you want to go back to the system greeting?

click 3 for Greetings , then 1 for Personal Greetings, you can either click 4 to Delete a Greeting or choose 6 for System Greeting

Re: I couldn't receive any phone call

Sandraf — Thu, 22 Jun 2023 21:29:15 GMT

I don't have the option to delete a greeting

Re: I couldn't receive any phone call

softech — Thu, 22 Jun 2023 21:30:01 GMT

@Sandraf honest, just pick the system greeting would be sufficient.

Re: I couldn't receive any phone call

Sandraf — Thu, 22 Jun 2023 21:31:16 GMT

Yes, I tried to delete it, but I can't. Very upset

Re: I couldn't receive any phone call

Handy1 — Thu, 22 Jun 2023 21:31:37 GMT

@Sandraf The other thing you can do is start a new greeting . And say nothing then hit the prompt button to except as greeting then there no greeting

Re: I couldn't receive any phone call

softech — Thu, 22 Jun 2023 21:33:22 GMT

@Sandraf wrote:
Yes, I tried to delete it, but I can't. Very upset

@Sandraf try to record a new one with blank, it will overwrite the old one