topic Re: Using Saved Up Add Ons in Get Support

Using Saved Up Add Ons

Nazanadda — Thu, 22 Jun 2023 19:47:02 GMT

I am out of Data for this month, I have saved up 2GB, 1GB, 500MB, and 200MB available in my add ons. Do they automatically go into my account? How do I add these? Also, can we add more than 1 at a time?

Re: Using Saved Up Add Ons

softech — Thu, 22 Jun 2023 19:54:02 GMT

@Nazanadda Yes, the system will automatically use one of your addon on your My Account

To confirm you have the addon and avoid cache confusion, login My Account using Incognito mode once again and check

Also, make sure you phone does not have data limiter enbled

Re: Using Saved Up Add Ons

Handy1 — Thu, 22 Jun 2023 19:54:55 GMT

@Nazanadda They will kick in automatically once your lab data is used up . And you should see them here as soon as you purchase them

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Using Saved Up Add Ons

hairbag1 — Thu, 22 Jun 2023 20:13:35 GMT

@Nazanadda

good question...once your regular plan data is maxed out...then you're using whatever data add-on you have saved up. If you have several buckets of add-on data, it's tough to tell which saved add-on gets consumed first but they get used seamlessly until your next regular plan renewal occurs.