topic Re: incorrect plan - overcharged in Get Support

incorrect plan - overcharged

baboo007 — Tue, 04 Jan 2022 20:11:47 GMT

Support request # 5920-6256. I changed the plan at renewal date to new $ 40.00 plan 90 days province wide calling international text 6Gb data. I got charged 120.00 - to date the change was not applied to my account however I was charged for a new plan. I also referred 2 friends however I did not receive any credit for that.I need the changes to be applied immidiately and the charge has to be reviewed as it is incorrect.

This is my work phone and I need this corrected as soon as possible.

Thank you Robert

Re: incorrect plan - overcharged

Pier — Tue, 06 Sep 2016 20:50:15 GMT

Hello @baboo007,

I'm sorry to hear that your plan did not change on the renewal date. Someone special will help you asap. Send a private message including your name and phone number to Shaza_K or Mary_M and one will solve the problem for you as quickly as possible. Be patient and you will get your service back.

@Shazia_K @Mary_M

Yours,

Re: incorrect plan - overcharged

Shazia_K — Tue, 06 Sep 2016 20:56:47 GMT

Hey @baboo007,

I'm sorry about this,

Can you reboot your phone? I have made the changes for you.

Thank you @Pier

Shazia

Re: incorrect plan - overcharged

baboo007 — Wed, 07 Sep 2016 19:45:23 GMT

I still didn't get the rewards for referring two friends. I send yesterday Shazia private massage and with telephone numbers, my friends transfer to PM and didn’t get any reply.

Re: incorrect plan - overcharged

Shazia_K — Wed, 07 Sep 2016 19:47:26 GMT

@baboo007,

I'm sorry about this,

I'm not sure about receiving a message from you, would you mind sending it back?

Thanks,

Shazia

Re: incorrect plan - overcharged

baboo007 — Wed, 07 Sep 2016 20:05:10 GMT

Hi Shazia

I just send private message to you again. with phone numbers so you can check. my rewords.

Re: incorrect plan - overcharged

Shazia_K — Wed, 07 Sep 2016 20:11:11 GMT

@baboo007,

Yes, I received it.

I am reviewing this, please watch out for my reply.

Thanks,

Shazia

Re: incorrect plan - overcharged

Shazia_K — Thu, 08 Sep 2016 16:10:47 GMT

@baboo007,

Can you please check your inbox once you get a chance?

Thanks,

Shazia