topic Overcharged in Get Support

Overcharged

Fedup123 — Fri, 23 Jun 2023 04:19:16 GMT

Won't let me get ticket csa

Re: Overcharged

Handy1 — Thu, 22 Jun 2023 18:10:58 GMT

@Fedup123 Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Overcharged

hTideGnow — Thu, 22 Jun 2023 18:14:19 GMT

HI @Fedup123

please submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

softech — Thu, 22 Jun 2023 18:14:21 GMT

@Fedup123 was it duplicated charge? if so, maybe one of the two is a pending charge only? Check with CC to confirm

if it is Overcharge, remember PM will add tax on top of your plan charge. So, for a $50 plan, instead of charge you $50, they will charge you $50 + tax on your CC

if it is really a problem with the charge, please message support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there