topic Re: Data Usage Dashboard bug? in Get Support

Data Usage Dashboard bug?

geeloo — Fri, 23 Jun 2023 04:36:22 GMT

Is anyone else seeing a bug in the Data Usage Dashboard? This bug is showing in both the App and on the My Account webpage so it's not a cache webpage problem.

150GB plan but -566.57GB Left?!?

Re: Data Usage Dashboard bug?

mojorising — Thu, 22 Jun 2023 17:52:05 GMT

Most, like myself, are having the same issue. I would send a message to CS_Agent.

Re: Data Usage Dashboard bug?

hTideGnow — Thu, 22 Jun 2023 17:53:23 GMT

HI @geeloo yup it is

I have the same thing

one member said her regular usage was fixed but just not the add-on usage

for me, both still wrong

Re: Data Usage Dashboard bug?

Hollister — Thu, 22 Jun 2023 17:53:56 GMT

@geeloo

My account looks fine for data in self service.

Re: Data Usage Dashboard bug?

LAWLMAX — Thu, 22 Jun 2023 17:55:16 GMT

Thats a 566 gb bonus right there!

(I have the same problem)

They will probably fix it.

Re: Data Usage Dashboard bug?

hTideGnow — Thu, 22 Jun 2023 17:55:24 GMT

HI @Hollister yup.. only the "lucky" one have it this time 😞

Re: Data Usage Dashboard bug?

Handy1 — Thu, 22 Jun 2023 17:57:21 GMT

@geeloo Yes lots of people waking up to this glitch today . No worry thou PM is prepaid so you won’t get any surprise bill .and so long as your service is working no need to worry it should be fixed soon

Re: Data Usage Dashboard bug?

LitlLdy — Thu, 22 Jun 2023 17:57:39 GMT

@geeloo, so far my app & my account webpage isn’t doing that but I have seen posts since last night of this issue!

Re: Data Usage Dashboard bug?

ValeryD1 — Thu, 22 Jun 2023 18:34:20 GMT

Wrong information on data used... 😞