topic Re: Major Inaccuracies With Usage And History in Get Support

Major Inaccuracies With Usage And History

Wyniss — Thu, 22 Jun 2023 16:16:21 GMT

Hello. I’m using the public mobile app. I’m a bit perplexed with what I am seeing. None of my call history displayed are calls I have made. The data history shows 60 odd MEG used and minus .59 GIG available. I have a 1 gig plan. Also one of my long distance bonus add ons show 2 minutes deducted just over the last two weeks since I last checked. I have not made any long distance calls. Anyone know what’s going on!! How can I rely on this?

Re: Major Inaccuracies With Usage And History

softech — Thu, 22 Jun 2023 16:19:18 GMT

@Wyniss

for the data usage, ignore the negative value. You are not the only one. Many have this issue today. It is just another glitch. With so many have that problem, I believe PM will fix this soon

And, no worry, you wont' got charge extra... and you should still have data use no problem

For voice, what number was it showing ? it that some numbers ending with 4001? if so, those are VM numbers. Call got routed to VM because you didn't answer, or when you check VM from your phone will be recorded on the usage

Re: Major Inaccuracies With Usage And History

Handy1 — Thu, 22 Jun 2023 16:22:51 GMT

@Wyniss What you’re seeing is just a glitch .PM is pre paid so no worries you won’t get overcharged for anything . So long as services are working just ignore it . Should be fixed soon

Re: Major Inaccuracies With Usage And History

hTideGnow — Thu, 22 Jun 2023 16:23:07 GMT

HI @Wyniss I have the same negative value. But turns out it is just a problem with PM site today. I can use my data no problem , so you should be able to use it too. Just wait for PM to fix it

Re: Major Inaccuracies With Usage And History

Wyniss — Thu, 22 Jun 2023 16:23:08 GMT

Thanks. No the numbers are not 4001. Additionally it doesn’t show any numbers I ‘have’ called. Really, it comes across to me as someone else’s account except in profile it show my correct identity.

Re: Major Inaccuracies With Usage And History

softech — Thu, 22 Jun 2023 16:23:54 GMT

@Wyniss do you mind to share the numbers?

Re: Major Inaccuracies With Usage And History

dust2dust — Thu, 22 Jun 2023 16:28:12 GMT

As for the long distance, have you called a US number?

I would suggest refraining from giving numbers here. Another voicemail number ends in 4002.

Re: Major Inaccuracies With Usage And History

Wyniss — Thu, 22 Jun 2023 16:28:01 GMT

Re: Major Inaccuracies With Usage And History

Wyniss — Thu, 22 Jun 2023 16:29:09 GMT

I posted a screen shot of some.

Re: Major Inaccuracies With Usage And History

dust2dust — Thu, 22 Jun 2023 16:30:03 GMT

Ok you did anyway. The bottom three are voicemail. So you did not call or get a call from the top two? How long have you been here?

Re: Major Inaccuracies With Usage And History

Wyniss — Thu, 22 Jun 2023 16:33:31 GMT

Right, VM after all. Been where? With Public?

Re: Major Inaccuracies With Usage And History

softech — Thu, 22 Jun 2023 16:34:06 GMT

@Wyniss

1.778.580.4001 is the VM number.

Re: Major Inaccuracies With Usage And History

Wyniss — Thu, 22 Jun 2023 16:34:44 GMT

Sorry, there are a couple VM after all.

Re: Major Inaccuracies With Usage And History

softech — Thu, 22 Jun 2023 16:35:14 GMT

@Wyniss

this is the full list of VM numbers:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: Major Inaccuracies With Usage And History

Wyniss — Thu, 22 Jun 2023 16:50:11 GMT

Okay things area so bad except for the data usage. Thanks for everyone’s input.

Re: Major Inaccuracies With Usage And History

softech — Thu, 22 Jun 2023 16:54:05 GMT

@Wyniss the messy counter with data usage will get fixed fast. at least I hope 🙂

Re: Major Inaccuracies With Usage And History

mojorising — Thu, 22 Jun 2023 17:12:12 GMT

I just got a reply from a CS Agent and they told me to clear out my cache. That didn't work. They now said that they are opening a ticket to have my issue looked at.

Re: Major Inaccuracies With Usage And History

softech — Thu, 22 Jun 2023 17:13:17 GMT

@mojorising

also, try to open your browser in Incognito mode and see if you see the correct counter