topic Re: Subscribtion by voucher in Get Support

Subscribtion by voucher

AglaiaRatnikova — Thu, 22 Jun 2023 15:07:53 GMT

Hello,

I don't have a Canadian card, but I have a prepaid voucher. How can I register a new sim card and subscribe to the plan using a voucher?

Re: Subscribtion by voucher

Meow — Thu, 22 Jun 2023 15:10:06 GMT

You should contact agent to open account for you and account will be placed in suspend status. Then you log in and apply voucher.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Subscribtion by voucher

esjliv — Thu, 22 Jun 2023 15:11:08 GMT

@AglaiaRatnikova it has been said you may not be able to get customer support to help you activate with a voucher any longer. Hopefully they can, but they may not. You may need to obtain a prepaid visa card to use. Then once activated, you can add the voucher to your account, and it will be used on future renewals.

Re: Subscribtion by voucher

softech — Thu, 22 Jun 2023 15:59:19 GMT

@AglaiaRatnikova it is confirmed that CS agent WILL NO LONGER help to activate by voucher

you will need to buy a Prepaid Visa card first, then activate with it

No worry about your voucher, you can still load the voucher AFTER the subscription/activation is completed and it will be used towards renewal