topic Re: Data Usage Glitch in Get Support

EDIT - IT WAS SOLVED ON ITS OWN: Data Usage Glitch

InternM010 — Thu, 31 Aug 2023 13:51:33 GMT

EDIT: It was sorted out on its own without doing anything. There is no official solution to this post.

My data usage is showing as a full red bar and saying I only have -331.34 GB left. Doing the math I should have 711.66 GB left (1024 - 311.34). Not sure if this is some temporary glitch?

Re: Data Usage Glitch

Handy1 — Thu, 22 Jun 2023 15:24:48 GMT

@InternM010 Lots of reports of this thisMorning . Seems many customers are waking up to this wrong usage summary . But services still work and PM is pre paid . So you won’t end up with a. Surprise bill . Should be fixed soon . No need to worry . It’s just a glitch

Re: Data Usage Glitch

dwh1 — Thu, 22 Jun 2023 15:24:38 GMT

This seems to be a common site problem today and PM is surely working on fixing it. Fortunately the data used (on the left) seems to be accurate.

Re: Data Usage Glitch

XionBunny — Thu, 22 Jun 2023 15:24:54 GMT

Everyone seems to have the issue, even my account.

Re: Data Usage Glitch

esjliv — Thu, 22 Jun 2023 15:26:32 GMT

Hopefully temporary glitch @InternM010 . Newly reported by others today too.

Call 611 to check your remaining plan and addon balance. They will be added together in the recording. Hopefully you hear what to expect.

Re: Data Usage Glitch

XionBunny — Thu, 22 Jun 2023 15:39:14 GMT

@esjliv indeed the IVR system does read off the appropriate amount of your usage.