topic Re: Double charged June 16 in Get Support

Double charged June 16

mcyrz — Thu, 22 Jun 2023 14:23:35 GMT

I was double charged. Public mobile shows it as one charge, and a balance of 0. The CC shows both charges as posted on June 16, not pending. What should I do?

Re: Double charged June 16

Handy1 — Thu, 22 Jun 2023 14:27:16 GMT

@mcyrz First check your my account for the difference in available funds . If not there please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Double charged June 16

mcyrz — Thu, 22 Jun 2023 14:28:18 GMT

Can you send the link to available funds? Currently on the web I do not have buttons to go to payment history or available funds.

Re: Double charged June 16

Handy1 — Thu, 22 Jun 2023 14:31:11 GMT

@mcyrz Sure

https://myaccount.publicmobile.ca/en/account/overview

should look like this on main page of my account

Re: Double charged June 16

esjliv — Thu, 22 Jun 2023 14:31:19 GMT

@mcyrz wrote:
Can you send the link to available funds? Currently on the web I do not have buttons to go to payment history or available funds.

@mcyrz - it should be showing under your Overview section when you first sign in: https://myaccount.publicmobile.ca/en/account/overview

Re: Double charged June 16

mcyrz — Thu, 22 Jun 2023 14:34:13 GMT

I don't have the Available Funds Section between Add Ons and Subscription Usage. My invoice shows

Purchased 1GB at 3G Speed, 30-day plan

$25.00

Available Funds: $0.00

Re: Double charged June 16

Ely5 — Thu, 22 Jun 2023 15:10:32 GMT

I have been charged multiple times on June 20 and June 21. double charge on both days. What is going on?

Re: Double charged June 16

Handy1 — Thu, 22 Jun 2023 14:54:10 GMT

@mcyrz @Ely5 Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<