topic Re: Data counter shows negative value in Get Support

Data counter shows negative value

hTideGnow — Thu, 22 Jun 2023 13:52:33 GMT

Hi All,

Can we overdraft our data? I hope not

I see my Data usage showing negative left, but data is working still

Re: Data counter shows negative value

softech — Thu, 22 Jun 2023 13:53:34 GMT

@hTideGnow no worry, you know PM is prepaid, you can not use more than you are entitled to

There are multiple posts about this already this morning. I saw it on mine. I think it is happening to everyone. With that, I think PM will fix it soon

Re: Data counter shows negative value

Handy1 — Thu, 22 Jun 2023 13:54:18 GMT

@hTideGnow Yes lots of reports thisMorning of customers seeing this . Very strange indeed

Re: Data counter shows negative value

Handy1 — Thu, 22 Jun 2023 13:55:05 GMT

Mine still shows as expected

Re: Data counter shows negative value

dwh1 — Thu, 22 Jun 2023 13:56:51 GMT

As others have said, this is a system problem many are seeing. I did want to add that my data used is correct - what's wrong is just the remaining. This tells me this is just a UI issue and not a problem with tracking how much data you've actually used.

Re: Data counter shows negative value

PolineChan — Thu, 22 Jun 2023 14:21:45 GMT

mine is showing -565.85 GB left when i barely turn on my data.

Re: Data counter shows negative value

Meow — Thu, 22 Jun 2023 14:43:42 GMT

@hTideGnow wrote:
Can we overdraft our data? I hope not

Yes, and you will be charged enormous interest on any overdraft!!!! Pay, pay, pay now!!!

(Joking!!!!!)

Report to agent this glitch. Many people are reporting it.

Re: Data counter shows negative value

esjliv — Thu, 22 Jun 2023 14:57:27 GMT

@hTideGnow - not sure what is triggering who this affects or not. Mine look normal. When you check the balance though 611, does it reflect the negative balance? But note, it will include our addon balances too.

Re: Data counter shows negative value

hTideGnow — Thu, 22 Jun 2023 15:47:22 GMT

HI All,

if everyone on the same boat, I feel happier now. LoL

One of my data add-on that I used earlier show negative too

Re: Data counter shows negative value

Handy1 — Thu, 22 Jun 2023 15:48:26 GMT

@hTideGnow not everyone . Luckily for @esjliv and myself ours seems fine .

Re: Data counter shows negative value

hTideGnow — Fri, 23 Jun 2023 14:48:09 GMT

Hi All,

my counter looking good now. 🙂