topic Re: PUK in Get Support

PUK

Dee86 — Thu, 22 Jun 2023 13:24:16 GMT

Phone is in sos only mode I still have over a week before my next payment is due.
everytime I login to PM account I get an unauthorized access message.
I try to start a ticket to get any help and I get a error XXX or error 404.

I’ve literally reset everything and now I need my sim PUK but can’t get it because I can’t log in or start a ticket.

Re: PUK

Handy1 — Thu, 22 Jun 2023 13:27:12 GMT

@Dee86 Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

PUK

Dee86 — Thu, 22 Jun 2023 13:29:42 GMT

Need my Sim PUK but unable to start ticket or log in to my account.

Re: PUK

Handy1 — Thu, 22 Jun 2023 13:30:58 GMT

@Dee86 Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: PUK

Dee86 — Thu, 22 Jun 2023 13:31:08 GMT

Everytime I try to start a ticket I get error page or unauthorized access

Re: PUK

softech — Thu, 22 Jun 2023 13:31:36 GMT

@Dee86

Before you open ticket with support, let check which PUK you need

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code.
(PM would not be able to help with this)

Re: PUK

Handy1 — Thu, 22 Jun 2023 13:32:11 GMT

@Dee86 Yes chat box is glitchy try my link

send a private message To CS_Agents click >>>here.<<<

Re: PUK

softech — Thu, 22 Jun 2023 13:34:32 GMT

@Dee86 wrote:
Everytime I try to start a ticket I get error page or unauthorized access

@Dee86 dont' think the Chatbot ticket is working yet.

But again, check which PUK you are looking for. Only send ticket to PM IF it is sim card lock, for other type, they have to be deal with differently

To message support for SIM card PUK issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: PUK

Dee86 — Thu, 22 Jun 2023 13:37:11 GMT

I require my sim puk

Re: PUK

Dee86 — Thu, 22 Jun 2023 13:40:55 GMT

Not working. Same error

Re: PUK

Handy1 — Thu, 22 Jun 2023 13:42:34 GMT

@Dee86 Try @softech link then . They both work for me

Re: PUK

softech — Thu, 22 Jun 2023 13:42:45 GMT

@Dee86 wrote:
Not working. Same error

@Dee86

you are using this link?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Can you post your error screenshot?

Re: PUK

Dee86 — Thu, 22 Jun 2023 13:42:52 GMT

Still getting errors

Re: PUK

Dee86 — Thu, 22 Jun 2023 13:46:53 GMT

It’s working now for some reason.

this is what I was getting

Re: PUK

Handy1 — Thu, 22 Jun 2023 13:48:07 GMT

@Dee86

click >>>here.<<<

Re: PUK

Dee86 — Thu, 22 Jun 2023 13:52:32 GMT