topic Re: My data usage is 37769% while I have extra 5gb data modules that have 0% use? in Get Support

My data usage is 37769% while I have extra 5gb data modules that have 0% use?

Maya9 — Thu, 22 Jun 2023 13:33:25 GMT

Hi Public Mobile team,

My data isn't working - on my add on usage it says I have used 37769% of a 1GB add on (impossible, there must be an error) but I have other GB add ons that have 0% usage.

Please help!

@CS_Agent

(I couldn't manage to submit a support ticket - keep getting 404 error)

Re: My data usage is 37769% while I have extra 5gb data modules that have 0% use?

Handy1 — Thu, 22 Jun 2023 13:34:50 GMT

@Maya9 Been lots of reports of this thisMorning try this first

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if you need further help from support please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: My data usage is 37769% while I have extra 5gb data modules that have 0% use?

Maya9 — Thu, 22 Jun 2023 13:36:48 GMT

Same result!

Re: My data usage is 37769% while I have extra 5gb data modules that have 0% use?

Handy1 — Thu, 22 Jun 2023 13:37:34 GMT

@Maya9 Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: My data usage is 37769% while I have extra 5gb data modules that have 0% use?

DennyCrane — Thu, 22 Jun 2023 14:26:42 GMT

Seems like it's just a display issue. But you're saying your data isn't working?