topic Re: Double charge in Get Support

Double charge

JP83 — Thu, 22 Jun 2023 11:56:05 GMT

After getting my card blocked by the bank flagging the charges as fraud I was charged twice. How do i get reimbursed

@CS_Agent

Re: Double charge

Handy1 — Thu, 22 Jun 2023 11:59:02 GMT

@JP83 You need support for a refund . Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Double charge

softech — Thu, 22 Jun 2023 12:00:41 GMT

@JP83 you sure one of them is not a pending charge?

if both are posted charge, please do not try to work with the Bank to settle that, please open ticket with PM support by direct message and work with them. message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Double charge

esjliv — Thu, 22 Jun 2023 12:14:10 GMT

@JP83 - contact CS_Agent in the post you just posted.

Click on their hyperlink and go to 'SEND A MESSAGE' to send them a private message.

EDIT - OHHH you may have an issue. Did you say you flagged your bank about a duplicate charge? If the chargeback is done against public mobile, then you may have tougher issues to work out soon enough.

Chargebacks may cause your account to be disabled by Public Mobile and provide you grief for future payments with them. Anyway you can cancel the chargeback (if that is what happened) and just deal with Public Mobile representatives on this one? Be persistent with public mobile about this double charge and don't take no for an answer if they say they cannot help you.