topic Re: Service trouble in Get Support

Service trouble

rivb2xx — Wed, 21 Jun 2023 22:04:53 GMT

I have tried to renew my plan and have paid for it as well, yet my subscription will not renew. please help me!

Re: Service trouble

Handy1 — Wed, 21 Jun 2023 22:11:02 GMT

@rivb2xx Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Service trouble

HALIMACS — Wed, 21 Jun 2023 23:37:52 GMT

@rivb2xx

Was your plan suspended before you did this?

Is the amount you paid displaying in your available funds on self-serve?

Does the payment amount display in your payment history as a plan renewal amount?

What do you hear when you dial 611 from the device? It should provide verbal messaging about the account status when you call that number...

Try rebooting your device, resetting network connections, or toggling airplane mode on/off. Also, if you have access to another device, try your PM SIM card in that device to see if service resumes.