topic Re: The format of your SIM is not valid. in Get Support

The format of your SIM is not valid.

computer — Tue, 04 Jan 2022 20:11:38 GMT

please delete

computer — Wed, 27 Dec 2017 01:02:01 GMT

please delete

Re: The format of your SIM is not valid.

will13am — Wed, 27 Dec 2017 01:02:11 GMT

The activation service can be finicky at times. Try clearing the browser cache. Most customers report good success using chrome browser, incognito mode.

Re: The format of your SIM is not valid.

imm1304 — Wed, 27 Dec 2017 01:02:15 GMT

Hi @computer!

There is most likely a space at the end of the sim number.

scroll with right arrow and then use backspace to delete the blank space before and after the sim card number and try again. It will work.

Re: The format of your SIM is not valid.

computer — Wed, 27 Dec 2017 01:03:33 GMT

Nope not working at all theres no spaces.

Re: The format of your SIM is not valid.

imm1304 — Wed, 27 Dec 2017 01:08:09 GMT

Try clearing cache and or using the incognito mode in Chrome browser. You can also try a different web browser.

You edited the original post to "please delete". Is this problem resolved?

Re: The format of your SIM is not valid.

wetcoaster — Wed, 27 Dec 2017 01:14:43 GMT

@imm1304 @will13am

I guess that it would make sense to merge this one with this thread: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/The-format-of-your-SIM-is-not-valid/m-p/207826#M16862

Re: The format of your SIM is not valid.

imm1304 — Wed, 27 Dec 2017 01:17:28 GMT

@wetcoaster wrote:
@imm1304 @will13am
I guess that it would make sense to merge this one with this thread: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/The-format-of-your-SIM-is-not-valid/m-p/207826#M16862

Duplicate threads merged