topic Re: Payed twice for one payment in Get Support

Payed twice for one payment

Josh9299 — Wed, 21 Jun 2023 23:11:26 GMT

I upgraded my subscription to the 40 dollars for the 20 gigs and it charged me 2 times.

Re: Payed twice for one payment

hairbag1 — Wed, 21 Jun 2023 23:12:42 GMT

@Josh9299

here's a link to get CSA assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payed twice for one payment

Handy1 — Wed, 21 Jun 2023 23:13:36 GMT

@Josh9299 Check credit card is one charge pending and the other posted ? If so the pending charge should fall off . Also check your my account in available funds for the difference . If not there and both charges posted please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Payed twice for one payment

Josh9299 — Wed, 21 Jun 2023 23:17:16 GMT

There still both pending on my credit card.

Re: Payed twice for one payment

Handy1 — Wed, 21 Jun 2023 23:19:00 GMT

@Josh9299 Give it a day or two . Only 1 charge should go through. Otherwise then contact support if not

Re: Payed twice for one payment

Josh9299 — Mon, 26 Jun 2023 01:57:50 GMT

I waited a few days and I checked again and all all 2 payment went through. I should get a refund for the 2nd payment that wasn't supposed to go through.

Re: Payed twice for one payment

hTideGnow — Mon, 26 Jun 2023 02:00:27 GMT

HI @Josh9299

does it charge you twice the $40? or did it charge you old plan price, then you use Change Now when you make plan change? if you did that, it is normal for PM to charge you again. Charge Now means PM will start a new cycle and hence charge you new plan amount, even your old cycle just started not many days ago

If you are in doubt with the charges, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payed twice for one payment

Josh9299 — Mon, 26 Jun 2023 02:04:34 GMT

I tried to change my plan the first without wifi so when I excepted the change it shut my service down so the payment went through but my plan didn't change over when I went on it through wifi, so I tried again and it charged me again and then my plan changed.

Re: Payed twice for one payment

Josh9299 — Sat, 01 Jul 2023 22:43:26 GMT

It's all sorted out.